1. when paying via Direct Debit, charges will be made on the 1st of every month
2. If lessons are scheduled prior to the date of the first monthly payment being taken, a one-off payment will
be required via classforkids online system, or via direct bank transfer to AquaStars to cover the shortfall
in swimming lessons attended
3. The cost of the monthly DD will be as agreed between AquaStars and the customer upon initial booking
4. If payment with cash, this must be done at least 2 weeks prior to commencement of the term
5. If payment via classforkids, a booking confirmation will be sent via email alongside the link to make
payment. This must be completed at least 2 weeks prior to commencement of the term
6. Your space in AquaStars lessons will only be confirmed upon receipt of the monthly DD, cash or direct
bank transfer payment

1. Lessons cannot be canceled part way through a term. However, there is no obligation to commit
to continuing terms
2. Any lessons unattended will not be refunded and catch up lessons will not be offered
3. If you require to cancel your swimming lessons, and therefore cancel your Direct Debit, a
minimum of 1 months notice must be given to AquaStars in writing, preferably via email
4. Direct Debit payments will continue to be taken until written notice has been given
5. Direct Debit payments are non-refundable in any circumstance
6. Failed DD payments will result in removal of your child from the swimming lesson register with
immediate effect
7. If the DD is canceled directly with your bank your child will be removed from the register

1. If a lesson is cancelled by AquaStars, we will ensure a refund that amounts to the cost of that
lesson is made via bank transfer
2. AquaStars reserves the right to cancel or change the day & time of lesson should we deem it
appropriate. i.e if there are insufficient participants booked on
3. If due to unforeseen circumstances AquaStars need to cancel lessons, i.e health & safety,
weathering, staffing issues, we reserve the right to do so in order to ensure the safety of the
swimmers is maintained
4. The primary method of communication between AquaStars and customers will be email.
5. If it is deemed that lessons are unable to go ahead at very short notice a text message will be sent
to inform customers

1. Any swimming lessons lost to sickness will not be reimbursed
2. Please do not bring your child along to their swimming lesson if they have a suspected illness.
3. Please take particular caution and care if your child has developed an infectious illness that could
be passed onto others i.e chicken pox. You may be asked to take your child home if you bring
your child to their swimming lesson with such condition
4. Please ensure your child has been clear of any sickness bug causing vomiting or diarrhoea for at
least 48 hours prior to attending their swimming lesson
5. Please ensure any child not yet potty trained wears a swim nappy